Privacy Policy

Effective Date: March 2025
Contact: support@groundya.com

Operator:
Groundya™ is operated by Salegency Radosław Bartczak
Mieczysława Karłowicza 13/5, 40-145 Katowice, Poland
VAT ID: PL6431628580

For the purposes of applicable data protection laws, including GDPR, the data controller is Salegency Radosław Bartczak.

1. Who We Are

Groundya™ is a global educational platform offering:

  • digital skincare programs

  • downloadable materials (PDF guides)

  • access to a private program platform (program.groundya.com)

  • optional physical ritual tools

Groundya™ is an educational system — not a medical, dermatological, or cosmetic service provider.

When this policy refers to “we,” “us,” or “our,” it means Groundya™.

We comply with major global privacy frameworks, including GDPR, UK GDPR, CCPA/CPRA, and other applicable international privacy laws.

2. What Data We Collect

We only collect data necessary to deliver your purchase, provide access to the program, and operate the platform safely.

2.1 Account & Identity Data

  • Name

  • Email address

  • Country or region (if provided)

Collected when you purchase or access the program.

2.2 Payment & Transaction Data

Processed securely via:

  • Shopify Payments

  • PayPal

We may receive:

  • billing name

  • billing address

  • payment status

  • order details

We do not store or have access to full card details.

2.3 Shipping Data (Physical Tools)

If you order physical components, we collect:

  • full name

  • shipping address

  • phone number (if required by carrier)

This data is shared only with shipping and fulfillment providers.

2.4 Program Access Data

When you access the program (program.groundya.com), we may collect:

  • login activity

  • timestamps of access

  • basic usage data (progress, access events)

This allows us to provide and maintain the program.

2.5 Technical & Analytics Data

Collected automatically:

  • IP address

  • device type and browser

  • session activity (pages visited, interactions)

Used for:

  • security

  • performance

  • analytics

2.6 Communication Data

If you contact us or opt in:

  • email communication

  • support messages

  • responses to emails

2.7 Sensitive Data

We do not intentionally collect sensitive personal data such as:

  • health records

  • medical conditions

  • biometric data

If you voluntarily share skincare experiences, you do so at your own discretion.

3. How We Use Your Data

We use your data only to operate Groundya™.

To deliver your purchase

  • process payment

  • send your digital product (PDF access)

  • enable access to the program

To provide the program

  • manage your access to program.groundya.com

  • support your use of the system

To deliver physical tools

  • ship your order

  • provide tracking

To communicate with you

  • send access instructions

  • provide support

  • send essential service updates

To improve the system

  • analyze usage

  • fix issues

  • improve performance

To protect the platform

  • detect fraud

  • prevent misuse

4. Legal Basis (GDPR)

We process data based on:

  • Contract – to deliver your purchase and program access

  • Legal obligation – for accounting and compliance

  • Legitimate interest – to operate, secure, and improve the platform

  • Consent – for optional marketing (if used)

5. Marketing

Groundya™ uses minimal, consent-based communication.

We may send:

  • program-related emails

  • updates or support messages

We do not:

  • sell your data

  • share identifiable data with advertisers

You can unsubscribe from optional emails at any time.

6. How We Share Data

We only share data with necessary service providers:

  • Shopify (checkout and orders)

  • PayPal (payments)

  • hosting and program platform providers

  • email delivery providers

  • shipping carriers (for physical tools)

We do not sell personal data.

7. International Data Transfers

Groundya™ operates globally.

Your data may be processed in:

  • European Union

  • United States

  • other locations used by our service providers

We apply appropriate safeguards such as Standard Contractual Clauses (SCCs) where required.

8. Data Retention

We keep data only as long as necessary.

  • Order data: up to 5 years (legal/tax purposes)

  • Program access data: for the duration of access + reasonable operational period

  • Emails and support: as needed for service continuity

9. Your Rights

Depending on your location, you may have the right to:

  • access your data

  • correct your data

  • request deletion

  • restrict processing

  • object to processing

  • withdraw consent

To exercise your rights, contact: support@groundya.com

We respond within a reasonable timeframe (typically within 30 days).

If you are located in the European Union, you also have the right to lodge a complaint with your local data protection authority.

10. Cookies & Tracking

Groundya™ uses cookies and similar technologies to operate the platform and improve your experience.

For detailed information, please refer to our Cookie Policy.

11. Security

We use appropriate security measures, including:

  • encrypted connections (SSL)

  • secure payment processing

  • restricted data access

However, no system is completely risk-free.

12. Children’s Privacy

Groundya™ is intended for individuals aged 16 or older.

We do not knowingly collect data from children without parental consent.

13. Third-Party Services

Groundya™ relies on third-party tools (Shopify, PayPal, hosting providers).

Their services are governed by their own privacy policies.

14. Changes to This Policy

We may update this Privacy Policy to reflect legal or operational changes.

The latest version will always be available on our website.

15. Contact

For privacy questions or requests:

Email: support@groundya.com
Address:
Salegency Radosław Bartczak
Mieczysława Karłowicza 13/5
40-145 Katowice, Poland

Closing Note

Your trust matters.

Groundya™ is designed to be a calm, safe, and respectful system — and we treat your data with the same care.