Shipping & Digital Delivery Policy

Effective Date: 20.03.2026
Contact: support@groundya.com

At Groundya™, we deliver each order with clarity and care — whether it is digital access provided instantly or physical components shipped to your address.

This policy explains how the Groundya™ Skin Comfort System is delivered.

1. OVERVIEW

The Groundya™ Skin Comfort System is sold as one combined product.

It includes:digital access to the program delivered via program.groundya.com
physical components (tools) shipped separately

Digital access and physical components are fulfilled separately but together form one complete system.

This policy works together with:

  • Terms & Conditions
  • Refund Policy
  • Privacy Policy

2. DIGITAL DELIVERY

2.1 Nature of the Digital Product

The Groundya™ Skin Comfort System includes a digital, access-based program.

The product provides:

  • access to program.groundya.com
  • guided rituals and educational content within the platform
  • access instructions delivered via email or PDF

The PDF serves only as an access tool and is not the core product.

2.2 Delivery Timing

Digital access is provided immediately after successful payment.

After purchase:

  • you receive access instructions via email (and/or PDF)
  • you receive a link to program.groundya.com
  • access may be activated within minutes

Delivery time may vary slightly depending on your email provider.

2.3 Delivery Completion

The product is considered delivered when:

  • access instructions are sent
  • and access to the platform is made available

Delivery does not depend on whether you activate or use the system.

2.4 Access Activation Requirement

To access the program:

  • you must create an account using the same email as checkout
  • you must activate access within 72 hours of purchase

If access is not activated within this timeframe:

  • access may be delayed or require manual reactivation by contacting support
  • the product is considered fully delivered
  • no refunds or compensation apply

2.5 Access Duration

Access to the program is provided for at least 28 days from activation.

Groundya™ does not guarantee lifetime access. Access may be modified, limited, or discontinued after the minimum period without creating refund rights, except where required by law.

2.6 Delivery Issues

If you do not receive your access email:

  • check spam or promotions folders
  • verify your email address
  • contact support

We will resend access instructions.

2.7 Technical Requirements

To access the program, you may need:

  • internet connection
  • a phone, tablet, or computer
  • a modern web browser

Groundya™ is not responsible for device compatibility issues.

3. SHIPPING OF PHYSICAL COMPONENTS

Physical components are part of the Groundya™ Skin Comfort System and are shipped separately from digital access.

3.1 Processing Time

Orders are typically processed within: 1–3 business days (excluding weekends and holidays)

3.2 Delivery Time

Estimated delivery time:

  • United States & Canada: 7–12 business days
  • Europe: 3–10 business days
  • United Kingdom: 5–10 business days
  • Australia & New Zealand: 10–20 business days
  • Asia: 7–20 business days

Delivery times are estimates and may vary due to:

  • carrier delays
  • customs processing
  • local logistics conditions

3.3 Shipping Fees

Shipping costs are calculated at checkout and depend on:

  • destination
  • package size
  • shipping method

3.4 Customs & Duties

For international orders, additional fees may apply:

  • import taxes
  • customs duties
  • handling fees

These are the responsibility of the customer.

3.5 Address Accuracy

You are responsible for providing a correct shipping address.

Groundya™ is not responsible for:

  • incorrect or incomplete addresses
  • delivery failures due to address errors
  • returned shipments caused by incorrect details

3.6 Tracking

Where available, you will receive:

  • a shipping confirmation email
  • a tracking link

Tracking availability depends on the carrier.

3.7 Lost or Delayed Shipments

If a shipment appears delayed or lost:

We will assist where possible.

Groundya™ is not responsible for delays caused by third parties.

3.8 Risk of Loss

Risk of loss or damage transfers to the customer once the physical components are delivered to the provided shipping address.

3.9 Damaged Items

If your item arrives damaged, contact us within 7 days with:

  • order number
  • photos of the item
  • photos of packaging

Approved claims may result in replacement or refund.

4. CONTACT

For any delivery-related questions: support@groundya.com

Response time: up to 48 hours

Closing Note

A calm, clear delivery is part of your experience. Thank you for trusting Groundya™.